A queue, a document hunt, re-typing
Families queue at the counter with questions. Documents are photocopied and chased. The doctor's form is filled by hand, typed again into the portal, and queried when something is missing.
Claims Ignite · for the insurance desk
The file is on your board before the patient reaches the counter.
The patient fills their half on their phone, the doctor fills the clinical half, and the pre-auth form generates itself. Your desk adds what only the hospital knows, checks nothing is missing, and submits.
Desk board · today
Ready to submit
- Patient half received Done
- Doctor signed off Done
- Payer validators passed Done
- Estimate and bed Now
100%Complete before the clock starts
Illustrative screen
What changes in your day
Today, four people share one paper trail. With Claims Ignite, one record is filled once.
The work arrives done
The patient's details, policy and identity documents are already read and cross-checked. The clinical half comes from the doctor. Your desk completes, checks and submits.
At the desk
Six things the desk board does for you.
Every file in one place
New, in progress, with the doctor, submitted, queried and decided, updated as it happens.
The payer's own validators
The rules the payer applies are run before filing, so a file cannot be submitted with something missing.
Room advisor
Each room class is priced against the policy's limit before the family chooses.
Sum-insured check
The estimate is checked against the remaining cover as you type.
The IRDAI hours, counted live
Submitting starts the clock. A query pauses it. Warning thresholds alert the people you name.
Replies drafted from the record
The reply is prepared from what is already on file and attested by the doctor.
Liveall six run in demonstration, against a simulated payer
After submit
When the desk presses submit, you choose where the file goes next.
Claims Ignite files and tracks it
Channel adapters file with the TPA portal, NHCX or the insurer's API, and bring every query and decision back to the desk board and the patient's phone.
Hand the file to the system you already use
Claims Ignite delivers the complete file into it. Your team files and settles there, and status flows back so the patient's page stays live.
| Platform | What its vendor says publicly | How Claims Ignite hands over |
|---|---|---|
| ClaimBook | Claim upload from Excel, CSV and PDF is live; a webhook export to HIS and ERP is listed as being built. | Export in its upload template, by scheduled file or on demand. Webhook once available. |
| IHX | A claims exchange linking hospitals with insurers. No public hospital API documented. | Partner integration agreed with IHX, or its bulk intake format. |
| Any other | Varies. | API if offered; otherwise a file export to its import format; NHCX FHIR bundle where it reads one. |
To confirm with each vendorsummaries are from the vendors' public material, September 2026; routes are agreed during pilot set-up
What you configure
The rules belong to the desk head, not to the software vendor.
| Item | What it holds | Who owns it |
|---|---|---|
| Payers and channels | Which TPAs and insurers are empanelled, and how each is filed. | Insurance desk head |
| Departments and specialties | Mapped to each payer's own list, so the form always uses the payer's values. | Insurance desk head |
| Document rules | Which documents each payer and procedure needs, and above which estimate PAN is required. | Insurance desk head |
| Clocks and escalations | Warning thresholds on the IRDAI hours, who is alerted, working hours. | Insurance desk head |
| Room classes and tariff | Per unit, used by the room advisor and the estimate. | Finance |
| Messages | Status, query and approval templates in English and Telugu. | Patient experience |
Getting your team ready
Training at the counter, and someone beside you in the first weeks.
Desk staff and doctors are trained in short sessions, with a champion in each unit and printed guides for the counter and the consulting room.
Go-live comes with on-site support in the first weeks and 60 days of hypercare with daily check-ins.
Livedesk roleDesigneddesk lead role with reassign, override and reports
For your colleagues
Send the right page to the right person.
Read next
For hospital leadership
Patient satisfaction, what a pilot asks of you, and what gets measured.
OpenRead next
For IT and security
Your cloud, your keys, HIS integration, roles and service levels.
OpenThe product
Claims Ignite, end to end
The problem, the eight-step flow and what is live today.
OpenQuestions
What this audience asks us.
Do we have to stop using ClaimBook or IHX?
No. After the desk presses submit you choose where the file goes. Claims Ignite can file and track it itself, or deliver the complete file into the claims platform you already use, with status flowing back so the patient's page stays live.
What does the desk still have to enter?
Only the bed, the estimate and what the hospital alone knows. The patient's details arrive from their phone, the clinical half from the doctor, and the pre-auth form is generated at the doctor's sign-off.
What happens when the insurer raises a query?
The query pauses the IRDAI clock and appears on the desk board. A reply is drafted from the record, the doctor attests it, and the clock resumes when it is sent.
Who controls the payer rules and document checklists?
Your insurance desk head. Which payers are empanelled, how each is filed, which documents each payer and procedure needs, and the warning thresholds on the clocks are all configuration you own.
Half a day at your desk
Let us watch one day at your insurance desk and agree the baseline with you.
We observe the current flow, then show the same admissions running through the desk board.